Objective

Seeking a challenging environment that leverages on my vast logistics experience to further excel in the arena of Supply Chain Management.

Personal Particular

Name: Judy Jiang

Date of Birth : 05 Jan 1971

Marital Status : Married

Residential Address: Shanghai PuDong

Mobile contact: 1361234567

E-mail: 11111@yahoo.com.cn

Professional Profile

 Analytical problem-solving abilities

Able to react comfortably and quickly in changing environment

Fast learning capability and agility under pressure

Effective leadership and team-building skills

Solid English communication and interpersonal skills

Computer literate

Professional Experience

2004.5 – 2005.7 ******(China) Ltd. (Shanghai Marketing Organization)

Position: Supply Chain Manager

Role & Responsibilities:

 Inventory planning and control

1. Steer the inventory planning and purchasing process to achieve the inventory accuracy, minimize obsolescence, ensure a high level of product availability, and maintain inventory turnover speed

2. Implement the necessary actions to minimize slow-moving, expired items and inventory shortages in order to maintain a profitable inventory balance

　　 Order processing

1. Execution of order management process to achieve the planned Customer Perfect Order (CPO) rate, maximize On Time Delivery, and minimize order information discrepancies.

2. Order trace & tracking system setup for accurate information flow.

3. Completed the order centralization project / initiatives in Nov 2004.

4. Special solution from goods package, order follow up to delivery service level for key account or remote customer.

3rd party logistics provider selection and management

1. Work with 3rd party logistics providers and custom brokers to improve the inbound and outbound efficiency.

2. Deliver service level improvement continuously.

3. Monthly KPI review with 3PL

4. Completed ChengDu warehouse and transportation outsourcing project / intiatives in Nov 2004.

 Optimization of transportation, warehousing, and order processing in terms of cost, lead time, and safety to ensure logistics quality and reduce total fulfillment costs.

 SAP/H2 project SCM model implementation and support to comply with the common processes.

 Train and develop departmental personnel to provide a consistent level of service in accordance with company policy and ISO 9001 standards

Conduct Monthly EMT meeting review on all operational matters

 Team management of 10 crews

KPI: CPO( Customer perfect order): 1st half of 2004 81.5% 2nd half of 2004 88.9%

 FFM(Fulfillment cost/net sales): 1st half of 2004 6.4% 2nd half of 2004 6.0%

2002.1 – 2004.5 ****** (China) Ltd.( Zhanjiang manufacturing plant)

Position: Customer Service Manager

Role & Responsibilities:

Export and Domestic order processing.

1. Coordinate among Purchasing Department, Warehouse, Production Units, Quality Department, Financial Department, Customs Clearance unit for on time deliveries.

2. KPI: SOT(Shipped on time): 2002 96.1%, 2003 96.65%, 2004.6 97.45%

 Supply Backorder: 2002 1.4%, 2003 1.24%, 2004.6 0.84%

3. Internal and external communication to ensure proper update and accurate information flow.

4. Prepare for all Export and Domestic delivery documents.

5. Improve the process of export documentation, no customer complaint from Apr.2002.

6. Forwarders communication and management for quality, on time and lowest cost delivery.

 Organize Customer Service Meeting twice/week.

Customer Complaints Handling.

Sales report issuing for the management team.

Team management of 4 crews.

Completed a project on export freight cost in 2002, which resulted in a use of a new forwarder for special products export that helps to shorten delivery time at a lower cost. This resulted in special products export sales return to be increased from 2.1Million USD in 2002 to 3.5MillionUSD in 2003.

2001.6-2001.12: Hilti (China) Ltd ( Zhanjiang manufacturing plant)

Position: Warehouse Manager

Role & Responsibilities:

On time goods transferring.

Stock accuracy controlling. The level of inventory accuracy was maintained over 99%.

 Cycle count controlling.

 First in and First out principle controlling. The accuracy of FIFO was 100%.

 Team management of 7 crews.

1999.10-2001.5 China North Industries Zhanjiang Corp.

Position: Business Representative

Role & Responsibilities:

Attending Guangzhou Fair 4 times as the Business Representative.

Familiar with the procedure of import and Export.

Familiar with foreign trading.

1998.1-1999.10 Guangdong SAPOE Enterprise Group Corp.

Position: Fax machine department manager

Role & Responsibilities:

 Distribution and stock replenishment of fax machines for 18 branches all over China.

Fax machines spare parts and consuming material stock Management.

 Customer Complaints Handling.

 Team management of 11 crews.

1996.3-1997.12 Beijing Branch of Guangdong SAPOE Enterprise Group Corp.

Position: Sales stuff, Sales Manager

Role & Responsibilities:

 Marketing supervision of Beijing, Tianjin, Hebei and Shanxi of copier, fax machine, duplicator and consuming material. Top seller in Beijing Brach, was promoted to be sales manager after just 6 month’s sales job.

 Team management of 10 crews

1992.11-1996.2 Guangdong SAPOE Enterprise Group Corp

Position: English Translator

Role & Responsibilities:

Translation of technical materials.

 Technical documents filing management.

1990.9-1992.10 Qinhuangdao Audio Video Researching Institute

Position: English Translator

Role & Responsibilities:

Translation of technical materials.

Technical documents filing management.

Education & Training

1987-1990 Hebei TV University
 Majoring: English

1999-2000 South China Science & Engineering University
 MBA Course

2002-2005 Beijing Foreign Studies University
 Majoring: English

Management Communications Skills Training in Hilti

1. Supply Chain training in Hilti.

2. “3C” (Customer, Competence, Concentration) training in Hilti.

3. “Red Thread” training in Hilti

4. “Large Account Management Process” training in Hilti

5. “Successful Sales Strategy” training in Hilti

6. “Logistics Best Practice” training in Hilti

Other Experience

Good knowledge of IT application. Microsoft Office suite, Microsoft Project, Microsoft Visio.

Experience in evaluating Management System to suit operations needs, this includes specifications and selection.

References

References are available on request.